LEGACY PET FOOD WEBSITE

SHIPPING & RETURN POLICY

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​Return Policy

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It's our mission to develop and produce the highest quality pet food available. It's a passion for us and we are proud to stand behind our products. If for any reason you are not satisfied with your purchase, we will gladly accept returns within 15 days of your purchase. This excludes purchases with more than 3 quantities of the same product. There will be no returns accepted for these orders.

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If you made a purchase through our website - www.legacypetfood.com:

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​To make a return, please email us at admin@legacypetfood.com or chat to us using the live chat on our site and one of our associates will provide you with the appropriate return mailing address and instructions to process the return. Once we receive the returned product in our designated warehouse, we will process your exchange or refund. Unfortunately, we are only able to refund the purchase price for the returned product. Shipping charges will not be refunded. 

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If you purchase from one of our authorized resellers:

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Please contact the reseller where the transaction occurred directly to arrange your return. Legacy will credit the reseller’s account once the return has been received and processed.

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Shipping Policy

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If your order is over $65, you qualify for free shipping across most of the continental US. If your order less than $65, we charge a flat rate shipping fee of $5.99 for your order. At this time we do not offer shipping to Hawaii, Alaska, Puerto Rico or the US Virgin Islands.

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When will I get my delivery?

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We strive to deliver your Legacy products as quickly as possible once ordered. Most customers receive their order within 3-5 business days of placing their order online. You can also check your Order Status at any time for tracking information.

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Do I need to sign for my package?

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If you are not home, the driver will leave the package at your door or with your door man.

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Do you ship internationally?

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Unfortunately, we are only shipping to the contiguous U.S. at this time.

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Do you ship to PO Boxes and APO/FPO addresses?

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Sorry, we are unable to ship to PO Boxes or Military Addresses at this time.