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FREQUENTLY ASKED QUESTIONS
Who owns Legacy Pet Food? We are family owned company. Our company name is Horizon Manufacturing. We make three brands of food - Legacy, Pulsar and Taiga. You can learn more about us at www.horizonpetfood.com
Where is Legacy Manufactured? We are manufactured at our state of the art production facility in Rosthern, Saskatchewan (located about 300 miles north of the Canadian border at North Dakota). We have two separate plants located on our property. All foods that have our name on it are made and packaged by us - no third party contractors.
Do your foods meet AAFCO Nutrient Profiles? All our recipes are formulated to meet the nutritional levels established by AAFCO In addition to formulating our recipes to meet AAFCO standards and requirements, we have many check and balances in place to ensure the nutritional integrity of our recipes. Our foods and treats are tested by 3rd party accredited labs for nutritional profile, pathogens, heavy metals and other contaminants, to ensure they meet our strict nutritional and food safety standards. We take great pride in sourcing only the highest quality ingredients, maintaining significant control and traceability throughout our supply chain, and in ensuring that the foods we make are not only extremely healthy, but also safe.
Can I feed my puppy Legacy? Yes. All of our Legacy formulas are All Life Stage. Legacy is appropriate to feed beginning at 4 weeks and older.
What is the expiration date on my bag of Legacy? Each bag of Legacy is freshness stamped. This can be located on the back of the bag. Legacy has a one-year shelf life from the manufacturing date. This shelf life is typical for dog food preserved naturally with vitamin E. Once you open the bag, it’s impotant to use the food within 45 days to maintain its freshness and quality. We also recommend you keep the bag sealed tight when not using. Also keep it in a dry, cool space to control the ambient environment around the bag.
Why do you use various meat meals? Meals (chicken meal, lamb meal, turkey meal, etc.) are the dehydrated concentrate of fresh meat. Its concentrated and free from by-products. The benefit of a meal is that it retains it weight and mass through the cooking process and results in more animal protein in the finished or 'as fed' ingredients of the kibble. Its important to know that ingredients are listed on the bag prior to cooking so when the ingredients are cooked, the water content will evaporate and result in less of the raw ingredient on a weight basis. By using a concentrated and dehydrated form pf the animal protein, we assure its weight is retained before and after cooking. It means a higher level of true meat in every bag of Legacy.
Can I mix up the Legacy formulas to provide some variety? Absolutely yes! Legacy formulas are consistent in terms of ingredients and the manufacturing process. The primary difference - within our maintenance diets - is the animal protein source. This allows a rotational approach to your pets dietary routine which does provide variety.
Are all Legacy formulas low glycemic? Yes. The complex carbohydrates we utilize are all inherently low GI versus alternatives such as potatoes, tapioca, corn or rice. Our carbohydrate ingredients are high in soluble and insoluble fibers that help slow down digestion and provide a slower release of nutrients into the bloodstream thereby mitigating blood sugar spikes.
Are any of the ingredients used in Legacy from outside North America? It is our mission to source as local as possible on every ingredient. However, sometimes we must go a little further for the right ingredient. The only exceptions for ingredients sourced outside N.A. is our lamb (New Zealand) and vitamin pre-mix (Europe and Australia).
Where can I buy Legacy? Legacy is available in select pet specialty retailers and online through our website, Amazon.com or Chewy.com. To find a local retailer, please check out our retailer locator. We continue to work with specialty retailers to grow our retailer network and we hope that if we are not in a retailer close to you, we will be soon.
What is your shipping policy? We only deliver to the continental United States. If your order is over $65, you qualify for free shipping across the continental US. If your order less than $65, we charge a flat rate shipping fee of $5.99 on your order. At this time we do not offer shipping to Hawaii, Alaska, Puerto Rico or the US Virgin Islands.
How long for my order to be delivered? Orders typically arrive within 1 to 4 business days. Our warehouse usually processes orders within 1 business day to ship out. Our carriers deliver within approximately 1 to 3 business days once shipped. Processing and transit times can't be guaranteed. Weather conditions and seasonal high volumes may impact our carriers delivery times.